Shipping policy
Shipping Policy
Last updated: August 13, 2026
We want your order to reach you safely, securely, and as quickly as possible. Please read the information below to understand how shipping works for orders placed through our store.
Shipping Within Pakistan
We currently ship orders across Pakistan.
We work with reliable courier partners to deliver your order to the address provided during checkout.
Delivery Time
Orders are generally delivered within:
3–7 business days
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances outside our control.
Major cities and urban areas may receive orders sooner, while deliveries to remote areas may take additional time.
Business days exclude Sundays and public holidays.
Order Processing
Orders are generally processed within 1–2 business days after they are placed.
Once your order has been dispatched, you may receive a shipping confirmation and/or tracking information through the contact details provided at checkout.
Orders placed during sales, promotions, or periods of unusually high demand may require additional processing time.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
From time to time, we may offer free shipping promotions or free shipping above a certain order value. Any such offer will be clearly communicated on our website.
Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders within Pakistan.
If you choose COD, please make sure that:
- Your name and delivery address are correct.
- Your phone number is active and reachable.
- Someone is available to receive the package.
- You are prepared to pay the exact amount due when the courier arrives.
For certain orders, locations, or promotional offers, we may require additional verification before dispatch.
Discreet Packaging
We understand that lingerie purchases are personal.
Your order will be shipped in discreet packaging, without unnecessary product details displayed on the outside of the package.
Incorrect Address or Contact Information
Please carefully check your delivery information before completing your order.
If you provide an incorrect or incomplete address, phone number, or other delivery information, your order may be delayed or returned to us.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the information before the order is dispatched, but we cannot guarantee that changes will be possible after dispatch.
Delayed or Failed Deliveries
Once an order has been handed over to the courier, delivery is partially dependent on the courier's operations.
Delays can occur because of:
- Incorrect or incomplete addresses
- Customer being unavailable
- Unreachable phone numbers
- Weather conditions
- Public holidays
- Road closures
- Courier service disruptions
- Remote-area delivery limitations
- Other circumstances outside our control
If your order is delayed, please contact us and we will do our best to assist you.
Refused or Unclaimed COD Orders
If a COD order is refused, repeatedly missed, or returned because the customer was unavailable or could not be contacted, we reserve the right to restrict COD availability on future orders.
Please only place an order if you are ready and able to receive it.
Damaged Packages
If your package appears seriously damaged when it arrives, please contact us as soon as possible.
Where possible, take clear photographs or video of the package and its condition before opening or immediately after opening it. This may help us investigate the issue with the courier.
International Shipping
At this time, we only ship within Pakistan unless otherwise stated on our website.
Contact Us
If you have questions about your order or delivery, please contact our customer support team through the contact details provided on our website.
When contacting us about an existing order, please include your order number and phone number so we can assist you more quickly.